Our policy lasts 14 days from the day of receiving the products. For exchanges, we offer a free Return Shipping label (via email) if you contact us within 14 days of receiving your order. If 14 days have gone by since you received your products, unfortunately we cannot offer you a store credit or exchange. To begin the return process please email firstname.lastname@example.org.
To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection. You will receive a store credit to be used within 60 days.
Only regular priced items may be returned and refunded. All sale items are considered final sale.
To return your product, you should mail your product to:
Tenth & Pine
3922 Harriman Ave
Los Angeles, Ca 90032
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You must include a tracking number.
How do I make an exchange?
Exchanges are fast and easy. We will create a new order for the exchange item you would like to receive. Once the order is created, you are asked to provide a method of payment, you will be charged at that time. When we receive your return, you will be refunded for your original item(s).
How long do I have to make a return or exchange?
Returns & exchanges are accepted within 14 days of receiving your order.
How long will it take to get my refund?
Please allow 5-7 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.
Can I return items from a retail shop?
If you purchased an item from one of our retailers, you must contact the retailer directly about their return policy. Tenth & Pine cannot accept returns for items purchased through a retailer.